All correspondence/s in respect of Tours / Travel Service bookings should be addressed to M/s. Pragema Travels Pvt. Ltd.
For the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in INDIA-but definitely before the commencement of the services. we hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.
Overseas payments can be made using any of the following methods:-
Payment through credit card will attract additional 4 % on total amount being paid towards the service charges and govt. taxes
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.
In case of special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).
In case you cancel the trip after commencement of services, refund would be restricted to a limited amount and that too would depend on the amount that we would be able to recover from the concerned suppliers. We would try our best to organize refund from concerned suppliers for unused hotel accommodation, transportation and missed meals etc., however, we do not bear any responsibility for same.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
Pragema Travels Pvt. Ltd. act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary
We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
In General, the normal check-in / check-out time at all hotels in India is 1200 hrs. However, it might vary at some cities / hotels.
Early check-in is subject to availability of room and at the discretion of the hotel concerned. However, for guaranteed early check-in, reservation needs to be made starting from the previous night.
Similarly, Late check-out is subject to availability of room and at the discretion of the hotel concerned. However, the guaranteed late check-out is on payment basis.
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You may also browse our site network without leaving any personal information. Although we do track the Internet address of the people, who visit us, for the purpose of analyzing statistics and understanding trends this does not include any personally identifiable information. So you may browse our site network remaining completely anonymous.
Pragema Travels Pvt. Ltd. will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others).
Some information (such as, your name, travel date etc) are shared with our suppliers (such as, hotels, transporters etc) for purposes of confirming your registration and providing the service you require.
We at Pragema Travels Pvt. Ltd. condemn unauthorized access and improper use or disclosure of your personal information and have strict policy guidelines and technology with security features to prevent the same.